Sales support associates answer customer questions and complaints, reply to emails, route calls and often follow up with potential clients by making sure the product or service sold by the sales department has been delivered as promised.
A sales support associate needs to possess strong written and verbal communication skills with everyone from sales department supervisors to customers. Must be motivated, organized, courteous and professional. Most sales support associates will also need to have a basic understanding of math, filing procedures, typing, computer programs and how to operate office equipment.
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